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www.answerpoint.co.uk © 2016. Company registered in England No: 04276249
Contact: t: 0800 542 26 26 t:  020 7458 4010 e: info@answerpoint.co.uk w: www.answerpoint.co.uk
How does Answerpoint work? What information do I need to set-up the service? How long does it take to set-up? Does Answerpoint provide a tailor made service? How do I divert my land line to my office? Do you charge for unsolicited & nuisance calls? Can I change my service package? Does the same receptionist answer my calls all the time? Can you send my messages to more than one contact? How am I billed? What are your opening hours? How do I cancel my service How does Answerpoint Work? Answerpoint works as a virtual office or as an extension to your existing business. We provide a vital platform for businesses to grow quickly with freedom & flexibility to adapt to the changing business circumstances. Answerpoint can handle your business calls on permanent basis or on demand during busy periods or out of office hours. Call can be diverted to your PA through placing your phone or switchboard on divert or Answerpoint can issue you with any UK area code number of your choice. What information do I need to register? To subscribe to our service we require 2 forms of ID, Your personal and business contact details, a brief outline of your business, how you would like your PA to answer your calls, how you would like the messages passed on i.e. phone, SMS, email etc., chose a price package, send the initial payment. How long does it take to set up? Once we have received the necessary information to register and your initial payment we can set up your account within 2 hours and your service will be ready to commence. Does Answerpoint Provide a taylor made service? Yes, Answerpoint works with you to meet your requirement. Please call us on freephone 0800 542 2626 or e-mail us to discuss your particular requirement and we would be delighted to help and adapt the service to your requirement. How do I divert my landline to your office? Most phone systems allow you to divert your phone to any standard UK number by simply typing a code by using your phone's keypad. You'll need to contact your telecom provider directly to register for a divert service and they will advise you how to set it up. An example of the BT call diversion facility is: Divert all calls - key * 21 * [key in your Answerpoint PA number] # . diverts all calls to your Answerpoint PA. Divert when unanswered - key * 61 * [Key in your Answerpoint PA number] * # . diverts all calls to your Answerpoint PA. Divert when engaged - key * 67 * [Key in your Answerpoint PA number] # . diverts all calls to your Answerpoint PA. Divert when unanswered and engaged - key * 66 * [Key in your Answerpoint PA number] # . diverts all calls to your Answerpoint PA. To Test your diversions - key * # [key in your number] # To switch off divert - key # [key in your number] # If you are not sure how to set up a divert or need further help please call on freephone 0800 542 2626 or e-mail us. Do you charge for unsolicited & nuisance calls? No, Answerpoint does not charge for unsolicited sales or nuisance calls. We only charge you for genuine calls that relate to your business. Can I change my service package? Yes, if at any time you feel you business circumstances have changed for whatever reason you my upgrade or downgrade your service package. Does the same PA answer my calls all the time? Calls may be answered by any one of our fully trained PAs. PAs that are not trained or allocated to your campaign will not be answering your calls. Can you send my messages to more than one contact? Yes, Answerpoint can send messages to more than one contact. Just let us know their details and we will keep them informed. How am I billed? You are invoiced on the 1st of every month and payment is through direct debit or standing order. What are your opening hours? We are open 6 Days a week. Monday - Friday 9am - 6pm. Saturday  10am - 4pm. If you are looking for coverage outside these hours please call us to discuss your requirement. How do I cancel my contract? You can cancel your service at any time by giving just one month written notice unless agreed otherwise. If your question is not listed above or if you have anything else to else to discuss then please call us on freephone 0800 542 2626 or e-mail us.
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www.answerpoint.co.uk © 2016. Company registered in England No: 04276249
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Contact: t: 0800 542 26 26 t:  020 7458 4010 e: info@answerpoint.co.uk w: www.answerpoint.co.uk