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www.answerpoint.co.uk © 2016. Company registered in England No: 04276249
Contact: t: 0800 542 26 26 t:  020 7458 4010 e: info@answerpoint.co.uk w: www.answerpoint.co.uk
TERMS & CONDITIONS OF SERVICE 1. In these conditions 'the “Company” means Answerpoin Limited' and the “Customer” shall mean the company or firm or individual buying the service. 2. Upon acceptance by the Company of the Customers Order Form the Customer shall take such steps as requested by the Company to enable the Company to begin providing the Services. 3. Subject to the Customer complying in all respects with these Conditions the Company shall subject to the terms herein provided use all reasonable endeavours to maintain the Services. 4. Answerpoint intends to offer the customer best service possible, however, there may be times due to factors beyond our control such system or other circumstances where our service levels may be affected. In such circumstances, Answerpoint reserves the right to alter the service until such time as we are able the resume normal services. In these rare unexpected eventualities Answerpoint will not be held liable for any immediate or consequential loss whatsoever. 5. If the customer is using call diversion facility to the number provided by the Company, the Customer is agreeing to the Conditions as stated in this document. 6. Any geographic and non-geographic numbers provided to the Customer from the Company remain the property of the Company and the company reserves the right whether to allow the customer to port the number to the customer or customer’s chose service provided. 7. The Customer agrees with the Company not to carry-on any business, which could be construed, conceived or interpreted by the Company, or any other party as illegal, defamatory, immoral, or obscene. The Customer agrees not to use the address and/or telephone and fax numbers of neither the company nor the offices of the Company, whether directly or indirectly, for any such purpose or purposes as aforesaid. 8. The Customer agrees not to send or deliver or cause to be sent or to be delivered to the Company's premises any noxious, harmful, illegal, immoral, deteriorating, dangerous or bulky material object or thing and in the event of the same the rights of the Company shall be as contained in the clause 5 of these condition. 9. For logistics and storage reasons we will only accept mail items weighing no more than 10kg and less then 60cm x 60cm in dimension. 10. In the event of an ordinary parcel, chattel packet or other object other than letters addressed to the Customer being delivered at the Company's address, the Company shall bear no responsibility whatsoever either to the sender or the Customer or to any third party, In the event of the Customer remove same within one month from receiving Notice thereof (of which a prepaid letter addressed to the Customer at his last known addressed shall be deemed sufficient Notice) then the Company shall be deemed empowered to deal with the same as it thinks fit. 11. The Customer shall reimburse the Company immediately for all sums of money expended by the Company pursuant to the Agreement itself or in connection with sending to the customer of any letters), message{s), and in connection with any other service used. 12. The Customer will fully indemnify the Company against all liabilities, expenses, losses, claims, damages or penalties incurred by the Company in connection with the Agreement and because of the way in which the Business Service is used howsoever occasioned on suing or being sued as a result of the breach whatsoever and howsoever committed by the Customer or any other third parties. 13. In the event of the Customer failing to discharge any of his/her liabilities to the Company within fourteen (14) days of such payment becoming due, the Customer hereby empowers the Company to retain any correspondence/messages and any article(s) belonging to the Customer until he/she makes the payment owing by him/her to the Company. 14. And it is also declared that the Company shall have a general lien on all belongings of the Customer that may be on the Company's premises and/or for all monies owing by the Customer to the Company on any account whatsoever. 15. The limit of the liability of the Company in respect of any act, omission, neglect, delay or default by it or its servants or agents whether by way of the Law of Contract and/or way of liability for negligence shall not exceed one (1) sterling pound. 16. The Customer agrees that during the period of his/her booking and a further period of six (6) months thereafter, he/she shall not employ any person who has been in the employment of the Company at any time during the period of the Customer booking. 17. The company will take every possible step to ensure accurate and expeditious handling of communications for the Customer but no responsibility shall attach to the Company or its servants, agents or officers for any injuries, damages or loss whatsoever arising or to whomsoever caused. 18. It is in breach of our contract to advertise our address and/or telephone numbers in the press, on publications or products without prior consent from the company. We reserve the right not to accept mail, messages or faxes relating to any form of advertising unless prior notification and approval has been obtained. 19. The Customer agrees that the Company can use its discretion as to whether or not to disclose the Customer's private information to the legal bodies. 20. The Agreement is subject to written Notice of Termination to be given by either party and to expire at any time one month after sending same in writing by the Customer to the Company or by the Company to the Customer respectively. 21. In the event of breach by the Customer of any of the above conditions the Company may terminate this Agreement forthwith without any explanation whatsoever as to reasons by sending written notice of such termination to the customer. The Customer will lose any deposit paid in such circumstances and Customer will also lose the deposit where the Agreement is terminated by the Customer prior to the minimum contract period. 22. If the customer applies for any extra services and the Company agrees to grant them then same terms and condition as shown above will apply. 23. The Customer hereby confirms that the information provided in this Agreement is accurate at the time-of signing the Agreement and any change(s) of Customer's personal details or business details will be notified to the Company immediately. 24. The Company reserves the right to change tariff for business services from time to time and wherever possible such changes will be notified to the customer not less than 14 days written notice. 25. In order that it may continue to maintain the level and quality of the services provided, the Company reserves the right at all times to change the service provided under trie-Agreement, The Company shall wherever possible give at least thirty (30) days prior written notice to the Customer of any such change or alteration. 26. Provided the Customer abides all of the above terms & conditions the Company shall permit the Customer to have an enjoyable business operation without any interruption. 27. Neither the Company nor any of its employees agents or sub-contractors shall be considered in breach of this Contract or under any liability whatsoever to the Customer for no- performance part performance defective performance or delay in performance of any obligation performed or to be performed by the Company its employees agents or subcontractors under the Contract which is directly or indirectly caused or is a result of an event of Force Majeure and the dates and time scale specified in the Order Form and/or the performance of the Services shall be extended by a fair and reasonable period of time which is sufficient to enable the Company to perform or re-perform the relevant contact obligation. 28. Upon becoming aware of an occurrence of the relevant event of Force Majeure the Company shall promptly issue a notice in writing to the Customer detailing such event and its anticipated effect upon the performance of the Contract by the Company. 29. The Contract and any dispute between the parties arising and/or in connection with it shall be governed by the law of England and any such dispute not amicably resolved shall be subject to the jurisdiction of the English courts. TERMS OF WEBSITE USE The use and access to our website is subject to the following terms & conditions. Answerpoint cannot guarantee uninterrupted and totally reliable access to our website, and we accept no liability whatsoever for any loss or damage arising as a result of problems with our website access. From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us. You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them. We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it, including without limitation, all designs, text, graphics and their selection or arrangement on our website. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website . You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not copy, adapt, reverse engineer, decompile, disassemble, modify, adapt or make error corrections to any computer program and/or software in whole or in part used in relation to our website. You must not use any part of the materials on our website for commercial purposes without obtaining a prior permission. If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material. We cannot guarantee that any information appearing on our website will be always completely free of mistakes. The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. Contracts for the supply of services formed through our website or as a result of visits made by you are governed by our Terms and Conditions of Supply. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it. You may not link any other part of our website without our prior written consent. Our website must not be framed on any other website, nor may you create a link to any part of our website without our prior written consent. The Courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website although we retain the right to bring proceedings against you for breach of these terms of use in any other relevant country. These terms of use are governed by English law. We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.
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www.answerpoint.co.uk © 2016. Company registered in England No: 04276249
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Contact: t: 0800 542 26 26 t:  020 7458 4010 e: info@answerpoint.co.uk w: www.answerpoint.co.uk
TERMS & CONDITIONS OF SERVICE 1.    In    these    conditions    'the    “Company”    means    Answerpoin    Limited'    and    the “Customer” shall mean the company or firm or individual buying the service. 2.   Upon   acceptance   by   the   Company   of   the   Customers   Order   Form   the   Customer shall   take   such   steps   as   requested   by   the   Company   to   enable   the   Company   to begin providing the Services. 3.   Subject   to   the   Customer   complying   in   all   respects   with   these   Conditions   the Company     shall     subject     to     the     terms     herein     provided     use     all     reasonable endeavours to maintain the Services. 4.   Answerpoint   intends   to   offer   the   customer   best   service   possible,   however, there   may   be   times   due   to   factors   beyond   our   control   such   system   or   other circumstances   where   our   service   levels   may   be   affected.   In   such   circumstances, Answerpoint   reserves   the   right   to   alter   the   service   until   such   time   as   we   are   able the   resume   normal   services.   In   these   rare   unexpected   eventualities   Answerpoint will not be held liable for any immediate or consequential loss whatsoever. 5.   If   the   customer   is   using   call   diversion   facility   to   the   number   provided   by   the Company, the Customer is agreeing to the Conditions as stated in this document. 6.   Any   geographic   and   non-geographic   numbers   provided   to   the   Customer   from the   Company   remain   the   property   of   the   Company   and   the   company   reserves   the right   whether   to   allow   the   customer   to   port   the   number   to   the   customer   or customer’s chose service provided. 7.   The   Customer   agrees   with   the   Company   not   to   carry-on   any   business,   which could   be   construed,   conceived   or   interpreted   by   the   Company,   or   any   other   party as   illegal,   defamatory,   immoral,   or   obscene.   The   Customer   agrees   not   to   use   the address    and/or    telephone    and    fax    numbers    of    neither    the    company    nor    the offices   of   the   Company,   whether   directly   or   indirectly,   for   any   such   purpose   or purposes as aforesaid. 8.   The   Customer   agrees   not   to   send   or   deliver   or   cause   to   be   sent   or   to   be delivered    to    the    Company's    premises    any    noxious,    harmful,    illegal,    immoral, deteriorating,   dangerous   or   bulky   material   object   or   thing   and   in   the   event   of   the same   the   rights   of   the   Company   shall   be   as   contained   in   the   clause   5   of   these condition. 9.   For   logistics   and   storage   reasons   we   will   only   accept   mail   items   weighing   no more than 10kg and less then 60cm x 60cm in dimension. 10.   In   the   event   of   an   ordinary   parcel,   chattel   packet   or   other   object   other   than letters   addressed   to   the   Customer   being   delivered   at   the   Company's   address,   the Company   shall   bear   no   responsibility   whatsoever   either   to   the   sender   or   the Customer   or   to   any   third   party,   In   the   event   of   the   Customer   remove   same   within one   month   from   receiving   Notice   thereof   (of   which   a   prepaid   letter   addressed   to the   Customer   at   his   last   known   addressed   shall   be   deemed   sufficient   Notice)   then the Company shall be deemed empowered to deal with the same as it thinks fit. 11.    The    Customer    shall    reimburse    the    Company    immediately    for    all    sums    of money    expended    by    the    Company    pursuant    to    the    Agreement    itself    or    in connection    with    sending    to    the    customer    of    any    letters),    message{s),    and    in connection with any other service used. 12.    The    Customer    will    fully    indemnify    the    Company    against    all    liabilities, expenses,    losses,    claims,    damages    or    penalties    incurred    by    the    Company    in connection   with   the   Agreement   and   because   of   the   way   in   which   the   Business Service   is   used   howsoever   occasioned   on   suing   or   being   sued   as   a   result   of   the breach   whatsoever   and   howsoever   committed   by   the   Customer   or   any   other   third parties. 13.   In   the   event   of   the   Customer   failing   to   discharge   any   of   his/her   liabilities   to the    Company    within    fourteen    (14)    days    of    such    payment    becoming    due,    the Customer         hereby         empowers         the         Company         to         retain         any correspondence/messages    and    any    article(s)    belonging    to    the    Customer    until he/she makes the payment owing by him/her to the Company. 14.   And   it   is   also   declared   that   the   Company   shall   have   a   general   lien   on   all belongings   of   the   Customer   that   may   be   on   the   Company's   premises   and/or   for all monies owing by the Customer to the Company on any account whatsoever. 15.   The   limit   of   the   liability   of   the   Company   in   respect   of   any   act,   omission, neglect,   delay   or   default   by   it   or   its   servants   or   agents   whether   by   way   of   the   Law of   Contract   and/or   way   of   liability   for   negligence   shall   not   exceed   one   (1)   sterling pound. 16.   The   Customer   agrees   that   during   the   period   of   his/her   booking   and   a   further period   of   six   (6)   months   thereafter,   he/she   shall   not   employ   any   person   who   has been   in   the   employment   of   the   Company   at   any   time   during   the   period   of   the Customer booking. 17.   The   company   will   take   every   possible   step   to   ensure   accurate   and   expeditious handling   of   communications   for   the   Customer   but   no   responsibility   shall   attach to   the   Company   or   its   servants,   agents   or   officers   for   any   injuries,   damages   or loss whatsoever arising or to whomsoever caused. 18.   It   is   in   breach   of   our   contract   to   advertise   our   address   and/or   telephone numbers   in   the   press,   on   publications   or   products   without   prior   consent   from   the company.   We   reserve   the   right   not   to   accept   mail,   messages   or   faxes   relating   to any form of advertising unless prior notification and approval has been obtained. 19.   The   Customer   agrees   that   the   Company   can   use   its   discretion   as   to   whether or not to disclose the Customer's private information to the legal bodies. 20.   The   Agreement   is   subject   to   written   Notice   of   Termination   to   be   given   by either   party   and   to   expire   at   any   time   one   month   after   sending   same   in   writing   by the Customer to the Company or by the Company to the Customer respectively. 21.   In   the   event   of   breach   by   the   Customer   of   any   of   the   above   conditions   the Company    may    terminate    this    Agreement    forthwith    without    any    explanation whatsoever   as   to   reasons   by   sending   written   notice   of   such   termination   to   the customer.   The   Customer   will   lose   any   deposit   paid   in   such   circumstances   and Customer   will   also   lose   the   deposit   where   the   Agreement   is   terminated   by   the Customer prior to the minimum contract period. 22.   If   the   customer   applies   for   any   extra   services   and   the   Company   agrees   to grant them then same terms and condition as shown above will apply. 23.    The    Customer    hereby    confirms    that    the    information    provided    in    this Agreement   is   accurate   at   the   time-of   signing   the   Agreement   and   any   change(s)   of Customer's   personal   details   or   business   details   will   be   notified   to   the   Company immediately. 24.   The   Company   reserves   the   right   to   change   tariff   for   business   services   from time   to   time   and   wherever   possible   such   changes   will   be   notified   to   the   customer not less than 14 days written notice. 25.   In   order   that   it   may   continue   to   maintain   the   level   and   quality   of   the   services provided,    the    Company    reserves    the    right    at    all    times    to    change    the    service provided   under   trie-Agreement,   The   Company   shall   wherever   possible   give   at least   thirty   (30)   days   prior   written   notice   to   the   Customer   of   any   such   change   or alteration. 26.    Provided    the    Customer    abides    all    of    the    above    terms    &    conditions    the Company   shall   permit   the   Customer   to   have   an   enjoyable   business   operation without any interruption. 27.   Neither   the   Company   nor   any   of   its   employees   agents   or   sub-contractors   shall be   considered   in   breach   of   this   Contract   or   under   any   liability   whatsoever   to   the Customer   for   no-performance   part   performance   defective   performance   or   delay in   performance   of   any   obligation   performed   or   to   be   performed   by   the   Company its   employees   agents   or   subcontractors   under   the   Contract   which   is   directly   or indirectly   caused   or   is   a   result   of   an   event   of   Force   Majeure   and   the   dates   and time   scale   specified   in   the   Order   Form   and/or   the   performance   of   the   Services shall   be   extended   by   a   fair   and   reasonable   period   of   time   which   is   sufficient   to enable the Company to perform or re-perform the relevant contact obligation. 28.    Upon    becoming    aware    of    an    occurrence    of    the    relevant    event    of    Force Majeure   the   Company   shall   promptly   issue   a   notice   in   writing   to   the   Customer detailing    such    event    and    its    anticipated    effect    upon    the    performance    of    the Contract by the Company. 29.    The    Contract    and    any    dispute    between    the    parties    arising    and/or    in connection   with   it   shall   be   governed   by   the   law   of   England   and   any   such   dispute not amicably resolved shall be subject to the jurisdiction of the English courts. TERMS OF WEBSITE USE The use and access to our website is subject to the following terms & conditions. Answerpoint   cannot   guarantee   uninterrupted   and   totally   reliable   access   to   our website,   and   we   accept   no   liability   whatsoever   for   any   loss   or   damage   arising   as   a result of problems with our website access. From   time   to   time,   we   may   restrict   access   to   some   parts   of   our   website,   or   our entire website, to users who have registered with us. You    are    responsible    for    making    all    arrangements    necessary    for    you    to    have access   to   our   website.   You   are   also   responsible   for   ensuring   that   all   persons   who access   our   website   through   your   internet   connection   are   aware   of   these   terms, and that they comply with them. We   are   the   owner   or   the   licensee   of   all   intellectual   property   rights   in   our   website, and   in   the   material   published   on   it,   including   without   limitation,   all   designs,   text, graphics   and   their   selection   or   arrangement   on   our   website.   All   such   rights   are reserved. You   may   print   off   one   copy,   and   may   download   extracts,   of   any   page(s)   from   our website   for   your   personal   reference   and   you   may   draw   the   attention   of   others within your organisation to material posted on our website. .You    must    not    modify    the    paper    or    digital    copies    of    any    materials    you    have printed   off   or   downloaded   in   any   way,   and   you   must   not   use   any   illustrations, photographs,    video    or    audio    sequences    or    any    graphics    separately    from    any accompanying text. You   must   not   copy,   adapt,   reverse   engineer,   decompile,   disassemble,   modify, adapt   or   make   error   corrections   to   any   computer   program   and/or   software   in whole or in part used in relation to our website. You    must    not    use    any    part    of    the    materials    on    our    website    for    commercial purposes   without   obtaining   a   prior   permission.   If   you   print   off,   copy   or   download any   part   of   our   website   in   breach   of   these   terms   of   use,   your   right   to   use   our website   will   cease   immediately   and   you   must,   at   our   option,   return   or   destroy   any copies of the materials you have made. We   aim   to   update   our   Site   regularly,   and   may   change   the   content   at   any   time.   If the   need   arises,   we   may   suspend   access   to   our   website,   or   close   it   indefinitely. Any   of   the   material   on   our   website   may   be   out   of   date   at   any   given   time,   and   we are under no obligation to update such material. We   cannot   guarantee   that   any   information   appearing   on   our   website   will   be always   completely   free   of   mistakes.   The   material   displayed   on   our   website   is provided without any guarantees, conditions or warranties as to its accuracy. Contracts   for   the   supply   of   services   formed   through   our   website   or   as   a   result   of visits made by you are governed by our Terms and Conditions of Supply. You    must    not    misuse    our    website    by    knowingly    introducing    viruses,    trojans, worms,    logic    bombs    or    other    material    which    is    malicious    or    technologically harmful.   You   must   not   attempt   to   gain   unauthorised   access   to   our   website,   the server   on   which   our   Site   is   stored   or   any   server,   computer   or   database   connected to    our    Site.    You    must    not    attack    our    Site    via    a    denial-of-service    attack    or    a distributed    denial-of    service    attack.    By    breaching    this    provision,    you    would commit   a   criminal   offence   under   the   Computer   Misuse   Act   1990.   We   will   report any   such   breach   to   the   relevant   law   enforcement   authorities   and   we   will   co- operate   with   those   authorities   by   disclosing   your   identity   to   them.   In   the   event   of such a breach, your right to use our website will cease immediately. We   will   not   be   liable   for   any   loss   or   damage   caused   by   a   distributed   denial-of- service   attack,   viruses   or   other   technologically   harmful   material   that   may   infect your    computer    equipment,    computer    programs,    data    or    other    proprietary material   due   to   your   use   of   our   website   or   to   your   downloading   of   any   material posted on it, or on any website linked to it. You   may   not   link   any   other   part   of   our   website   without   our   prior   written   consent. Our   website   must   not   be   framed   on   any   other   website,   nor   may   you   create   a   link to any part of our website without our prior written consent. The   Courts   of   England   and   Wales   will   have   exclusive   jurisdiction   over   any   claim arising   from,   or   related   to,   a   visit   to   our   website   although   we   retain   the   right   to bring   proceedings   against   you   for   breach   of   these   terms   of   use   in   any   other relevant country. These terms of use are governed by English law. We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.